What is your refund policy?
It’s pretty generous. You can drop, cancel or reschedule your group class or private lesson until two days prior to the start date for a full refund or credit. After that, for classes there are no refunds under any circumstances, however you can drop your class and use remaining sessions in a different or later class (please note that you can only get credit for sessions which run after you contact us). You can also get a one hundred percent refund or credit for unused or early cancelled private lessons. (For rock bands and camps, refer to those specific program policies.)
Do you really have a 100% satisfaction guarantee on classes?
Yes. If you attend or make-up all sessions of a group class and are dissatisfied with your class for any reason let us know with within 14 days after your class ends and we’ll give you a one hundred percent refund.
What is the Returning Student Discount?
More students return for more classes at NYC Guitar School than any other guitar school in the nation! In appreciation, since 2002, returning students get a ten percent discount on group classes. (By the way, when you register for your third class or set of ten private lessons, remember to ask for your free NYCGS T-shirt.)
When do class and lesson credits expire?
Unused credits expire one year from date of purchase.
How do I make up a missed class session?
To make up for a missed class, drop in on any other currently running class or opt to take a 30 minute discounted private lesson from one of our instructors. Just call the school to arrange for your make-up! Please note that all make-ups must be completed within the 10 weeks of your course. (Beginners can also avail themselves of online resources nycguitarschool.com/online.)
Can I cancel a lesson?
Lessons can be early cancelled with more than 48 hours notice for a one hundred percent credit. Lessons cancelled with fewer than 48 hours notice will be charged and the teacher will be paid for the reserved time. If you do need to cancel a lesson, please visit the NYC Guitar School Student Portal.
HOWEVER, due to community health concerns due to the Coronavirus, we are temporarily adding a policy for cancellations due to illness to allow people to early cancel lessons with no charge by midnight before the day of the lesson if they feel sick. To take advantage of this, simply email your home location.